In February, 88.2% of our patients attended their appointments as scheduled. We truly appreciate your commitment to your healthcare and to helping our practice run smoothly.

Unfortunately, 11.8% of appointments were missed, results in 143 wasted appointments – valuable appointments that could have been offered to other patients in need. 

If you’re unable to attend your appointment, please let us know as soon as possible by either calling the practice on 0121 472 0187 or through the NHS App. Your cooperation helps us provide the best care for everyone. 

Thank you for your support! 

The practice is using a tool called Heidi AI Scribe to help us to write up our clinical notes. This processes our consultations (either while we are talking or using the recording that our telephone system makes) and quickly generates a detailed and accurate write up which we check and then use to form the basis of our consultation notes. T

To allay concerns about data security, the system is accredited for use in the NHS, is compliant with GDPR and ISO 27001:2022, no recordings are made or stored by Heidi, and there is no link with our clinical notes so there is no risk of data loss of information that is in your medical record. You can find more detail here :https://intercom.help/heidi-health/en/collections/8034858-compliance-data-privacy

If you nevertheless wish us not to make use of this technology in your consultation you just have to let us know and we will, of course, respect your request.